When is a plumbing issue an emergency?

A plumbing issue is generally urgent when water cannot be contained, a drain or toilet is overflowing, a burst pipe is causing damage, or a geyser fault presents an immediate safety concern.

If the issue can be safely isolated and is not causing ongoing damage, it may be suitable for a planned repair appointment. When in doubt, describe the symptoms to a qualified team and ask what immediate precautions are appropriate.

For any emergency, keep people away from pooled water near electrical outlets, avoid unsafe do-it-yourself repairs and record the location and severity of the problem before you call.